Is It Time To Switch To A Hosted PBX System?

If you're looking for a hosted PBX system, or private branch exchange, you are on the verge of making a switch that will give you more space and less hassle at your office. While a regular onsite PBX is very usable, it requires more upkeep on your part than you might have the time or patience for. Having a hosted PBX nowadays is like signing up for phone company service, but with better company response and more amenities.

Hosting Acts Almost Like a Phone Company Setup

First, hosted PBX acts almost like having outside phone company service. You sign up with the hosting company, who provides landline service in the form of voice over internet protocol, or VoIP. Much like a regular phone company would set up your service and then send your calls through its systems to your phone line, the hosting company would have the central controls or servers at its location while providing phone service to your office. There's really nothing new that you need to do, other than sign up with the company, set up voicemail boxes, and so on.

Extra Levels of Security

At first this type of system might not sound as secure because you're having calls routed out of your building to a remote system. However, good hosting companies have several layers of security in their system, much like an internet service provider would. Having a hosted PBX system is like having a hosted cloud server for your computer and web access -- the hardware is offsite and guarded by security protocols and a team of experts.

Most Maintenance Needs Are Offsite

Because the main server is offsite, the maintenance is offsite as well, and included in your service contract. Normally you'd have to either have staff on hand who could fix things, or have a separate service contract where you'd need to call for a repair person to come out. With offsite server storage and maintenance, you don't have those delays or extra costs; you contact your PBX host and tell them there's a problem.

Hosted PBX systems do not cost that much, mainly because there is a lower need for equipment purchases and onsite technical help. If you're looking for a way to cut costs and cut the need for space in your office (or to free up space), switching to a hosted PBX is a great option. For more information, contact companies like Unified Global Solutions.