Keep Your Call Center Equipment In Optimal Condition Year-Round

Running a call center is a lot of hard work. There are employees and customers to worry about, building costs to consider, and equipment such as phones and computers to keep continually protected. Here are three measures you can take to effectively protect your call center equipment year-round, so you don't end up having to unexpectedly spend money on new stuff:

Maintain Usage Rules

One of the best ways to make sure that your phone and computer systems stay in good shape throughout the year is to establish, maintain, and enforce a set of usage rules. Basic rules such as avoiding personal phone calls, keeping the phone on a flat surface, and properly cleaning the computer screen and keyboard should be addressed in addition to any specific rules you want to implement. These rules should be included in employee contracts and manuals and hung up in each workstation so that everyone keeps them in mind as they work. You can also block any websites that aren't needed for work so that employees can't surf the Internet and accidentally download a virus.

Incorporate Dehumidifiers

Putting a few dehumidifiers around your call center will effectively keep the space dry, so none of your electronics succumb to damage due to excessive moisture. Any unnecessary moisture in the area can make metals rust quickly and may inhibit proper connections of your network wiring. Humidity can also wreak havoc on power cords and earphone wires. Put large dehumidifiers that stand on the floor in the corners, so they won't accidentally get knocked over when employees pass by them. It's a good idea to put a sign over each of them to remind people not to lean on them or put items on them.

Have the Network Cables Inspected

In order to ensure that your phone lines and computers continually function properly, it's essential to schedule a yearly inspection of your network data cables and wires. Your service provider will catch any issues such as frayed wires or loose connections and fix them, so they don't become serious problems or end up keeping your employees from answering the phones, accessing computer files, and doing their jobs overall. Your technician should also be able to provide you with a checklist you can use to do basic maintenance between inspections.

These tips and tricks will go a long way in keeping your call center equipment safe from damage as time goes on. For more information, contact local professionals like Pro Telecom.